ESO Launches Pre-Bill Assist to Streamline and Scale EMS Billing

New capability in ESO Logis Billing catches discrepancies before a claim is built, including for portals with no EDI or clearinghouse connection

AUSTIN, Texas, Nov. 10, 2026 (GLOBE NEWSWIRE) -- ESO Solutions, Inc. (“ESO”), a leading data services and software provider for fire departments, EMS, hospitals, and government agencies, today launched Logis Billing Pre-Bill Assist, a first-of-its-kind offering that automates portal verification for EMS billing. Pre-Bill Assist runs seamlessly in the background, checking patient eligibility across payor portals, including portals without an electronic data interchange (EDI) or clearinghouse connection, before a claim is created.

Currently, staff at high-volume EMS operations have to manually log in to as many as 20 payor portals per day to complete pre-bill eligibility verification, one patient at a time, at up to five minutes per lookup. The pace of that work is fixed, with no faster path during high-call-volume periods. Manual entry errors—from mistyped member numbers to misread payor responses—can produce inaccurate eligibility results and unclean claims that require rework before they can move forward. Costs quickly accumulate for organizations that rely on third-party verification services and pay per request.

"Billing staff shouldn't spend their day cycling through portal logins to verify the same eligibility information over and over," said René Joergensen, senior vice president of product at ESO. "Pre-Bill Assist handles that automatically, so when staff do engage with a case, they're looking at a flagged discrepancy that needs human judgment, not running a routine lookup."

Most eligibility verification tools rely on clearinghouse and direct-EDI connections. That infrastructure does not reach every payor portal. Pre-Bill Assist verifies eligibility through the portals themselves so billing teams can verify the full payer mix their patients carry before a claim is built.

When Pre-Bill Assist identifies a discrepancy or an uncertain match, it escalates the case to a staff member for review. Human judgment stays in the workflow, applied to the exceptions that require it. Each agency configures its own portals and credentials within ESO Logis Billing, with no third-party verification middleware required.

Logis Pre-Bill Assist is available now. To learn more or request a demo, visit the ESO website.

About ESO
ESO’s mission is to improve community health and safety outcomes through the power of data. Founded and led by emergency responders and medical professionals since 2004, ESO advances the industry by combining deep domain expertise with innovative technology, impactful research and the industry’s largest integrated emergency outcome data asset. The company delivers the world's most trusted and connected emergency ecosystem—an open, interoperable platform that unites emergency medical response, fire, hospital and government stakeholders across the full emergency continuum through real-time data exchange and embedded intelligence in frontline workflows. ESO’s solutions deliver actionable insights to decision-makers, enable smarter coordination across the emergency continuum and uphold the highest standards of data security and patient privacy. The company helps customers around the world deliver measurable improvements in clinical, operational and financial outcomes with dedicated teams in the United States, Canada, United Kingdom, Denmark, Czech Republic, India and Costa Rica. For more information, visit www.eso.com. 

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For ESO,
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Red Fan Communications
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737-280-8783